How to Reactivate Manual User Accounts

When a manually created user account reaches its designated expiration date, it is automatically deactivated. To restore access for the user, an administrator must set a new expiration date.

This article provides a step-by-step guide on how to reactivate a manual user account that has expired.

Note: You must have Service Desk permissions or higher to perform this task.

Procedure

Follow these steps to set a new expiration date and reactivate a manual user account.

1. In the main menu, navigate to Source Data for Manual Users.

2. Use the search field to find the user account you need to reactivate.

3. From the search results, select the Wizard for changing manual user data icon for the corresponding user.

4. In the wizard, make any necessary changes to the user's profile.

5. Set a new Start Date, End Date, and Expiration Date.

6. Click Save to confirm the changes.

Note: The user account will be reactivated during the next scheduled synchronization. If your system has Delta Synchronization enabled, you can run a delta sync to apply the change immediately instead of waiting for the main synchronization cycle.