How to Reactivate User Accounts

HR/Source system user accounts

User accounts that originate from an HR system or an external source cannot be manually reactivated within eADM.

To reactivate these accounts, you must update the user status or employment data directly in the source system (e.g., the HR platform). The eADM user account will then automatically reactivate in eADM during the next import/synchronization cycle following the source update.

Manually created user accounts

When a manually created user account reaches its designated expiration date, it is automatically deactivated. To restore access for the user, a new expiration date must be set.

Procedure

Note: You must have Service Desk permissions or higher to perform this task.

Follow these steps to set a new expiration date and reactivate a manual user account.

1. In the main menu, navigate to Source Data for Manual Users.

2. Use the search field to find the user account you need to reactivate.

3. From the search results, select the Wizard for changing manual user data icon for the corresponding user.

4. In the wizard, make any necessary changes to the user's profile.

5. Set a new Start Date, End Date, and Expiration Date.

6. Click Save to confirm the changes.

Note: The user account will be reactivated during the next scheduled synchronization. If your system has Delta Synchronization enabled, you can run a delta sync to apply the change immediately instead of waiting for the main synchronization cycle.