Troubleshooting: User Added to Azure Group but Not Appearing in Microsoft Teams

This article explains a common issue where a user is correctly added to a Microsoft 365 group through an integration but does not yet appear as a member in the associated Microsoft Team.

Symptom

A user has been added to a Microsoft 365 group via eAdm or eFeide. You can see the user as a member of the group in the Azure portal, but they are not visible within the corresponding Team and cannot access its resources.

Explanation: A Delay is Normal

This is expected behavior and does not indicate an integration failure.

The synchronization of members from a Microsoft 365 group to its associated Team is an asynchronous background process managed entirely by Microsoft. When a user is added to the group, there is often a delay before they become a member of the Team itself.

Microsoft's Official Sync Process

According to Microsoft's official documentation, the membership sync process has two key requirements:

• Time Delay: It can take 24 hours or more for membership changes in a Microsoft 365 group to sync to the Team.

• Activity Requirement: The background sync process is only triggered if at least one user in the team (either an owner or a member) is active on the Teams desktop client. Simply having the application running is considered activity; the user does not need to navigate to the specific team that is being updated.

Note: The Teams mobile clients do not trigger the membership sync. To ensure the process runs, at least one user from the team must be using the desktop or web client.