Zisson Interact

This document outlines the options for integrating eADM with the Zisson Interact contact center solution.

Overview

Zisson Interact is a cloud-based, omnichannel contact center platform. It provides flexible solutions for managing customer inquiries from various channels, including phone, web chat, email, chatbots, social media, and SMS.

There are two primary methods for managing the flow of user data into Zisson.

Integration Options

Option 1: One-Way CSV Export

The first option is a one-way export of user data from eADM to Zisson using a CSV file.

Option 2: Azure AD Synchronization (Recommended)

The second and strongly recommended option is to use Zisson's native two-way integration with Azure AD.

In this scenario, eADM's role is to manage and prepare the user data and attributes on the user profiles in Azure AD. This ensures that the user data is always correct, and it allows Zisson's synchronization service to filter and import only the intended users into the contact center solution.

External Documentation

Zisson provides its own documentation for setting up and configuring the Azure AD integration.

• For setting up the synchronization: For details on how to set up the Azure AD sync, refer to Zisson's guide: https://www.google.com/search?q=https://faq.socialboards.com/zissonas/category/1246/Integrations/topic/6635/0365-Syncronisation

• For filtering users and contacts: For information on how Zisson filters contacts and groups that should not be synchronized, see:https://www.google.com/search?q=https://faq.socialboards.com/zissonas/category/1246/Integrations/topic/6621/Azure0365-contacts