What Identum cannot help you with

Identum and our AI assistant Absalon help you with questions related to eADM — user account administration, access rights, and identity management. There are, however, a number of requests we are unable to assist with, as they fall outside eADM and require help from others in your organisation.

This article outlines what you can and cannot expect help with, so you can reach the right person quickly.

What Identum can help you with

Questions about user accounts in eADM — creation, deactivation, or errors
Access rights managed by eADM that have not synchronised correctly
Errors in automatic provisioning from the HR system
Questions about configuration, rules, and role assignments in eADM
Technical errors and anomalies in the eADM portal

Submit a support request here: www.identum.no/support

The following topics fall outside our area of responsibility. Please contact the appropriate party in your organisation.

Personal data and employment matters

What is it about?	Who to contact
Updating your registered name, mobile number, or contact information	The HR department in your organisation. Changes to personal data must be made in the HR system and will then synchronise automatically to eADM.
Employment contracts and terms of employment	The HR department in your organisation.
Sick leave and self-certified absence (sykemelding / egenmelding)	Your line manager. Absence must be registered through your organisation's HR or absence management system.

Note: eADM retrieves user data automatically from the HR system. Identum cannot change this data directly — changes must always be made in the source system.

What is it about?	Who to contact
Logging in to a PC or local workstation	Your organisation's local IT helpdesk.
Logging in to Microsoft Entra (Azure AD) or Microsoft 365	Your organisation's local IT helpdesk.
Logging in to your email account or accessing your inbox	Your organisation's local IT helpdesk.
Logging in to specialist systems such as Gerica, Compilo, or EQS	The system owner for that application in your organisation, or the relevant vendor's support team.
Logging in to your organisation's intranet or internal portals (including from home)	Your organisation's local IT helpdesk.
Not receiving a multi-factor authentication (MFA) code, or the code is not working	Your organisation's local IT helpdesk. MFA is typically managed through Microsoft Entra ID and is not operated by Identum.
Resetting or removing an MFA method (e.g. lost phone or changed device)	Your organisation's local IT helpdesk.
Setting up or changing an MFA method (e.g. authenticator app, SMS, or hardware token)	Your organisation's local IT helpdesk.

Note: eADM can provision accounts to target systems, but we do not have access to reset passwords, manage MFA, or troubleshoot login issues in systems we do not operate.

Visma applications

What is it about?	Who to contact
Logging in to Visma Brukeradministrasjon	Your organisation's local IT helpdesk.
Logging in to Visma Connect	Your organisation's local IT helpdesk.
Logging in to Visma Employee	Your organisation's local IT helpdesk.
Logging in to Visma GAT	Your organisation's local IT helpdesk.
Logging in to Glup (Visma Smartskill)	Your organisation's local IT helpdesk.

Note: These are Visma applications managed by your organisation's IT department. Identum does not operate or provide support for these systems.

Shift planning and working hours

What is it about?	Who to contact
Shift schedules, rotas, and work plans	Your line manager or local IT helpdesk, depending on which system your organisation uses.
Setting availability in scheduling systems	Your line manager.

Internal information and documents

What is it about?	Who to contact
Risk matrices, internal control documents, and operational documentation	Your line manager.
Information on the intranet or SharePoint	Your line manager or the person responsible for the intranet in your organisation.

This article describes what Identum and the AI assistant Absalon can and cannot help with within eADM support. For requests outside eADM — including personal data, sick leave, login to PCs, intranets and portals, MFA issues, Visma applications, specialist systems, shift planning, and internal organisational information — it indicates who to contact instead. The intended audience is end users at Identum's municipal customers.

Last updated: June 17, 2026

What Identum can help you with