Hvordan feilsøke feil ved brukerimport

When an HR data import fails for certain users, you can find details about the cause in the import log. This guide explains how to find and interpret these error messages to resolve import issues.

Users that fail to import due to data errors are highlighted in the import history.

Step-by-step guide

1. Navigate to Synchronization > Import history.

2. Click on the most recent import job to view its details. Look for the "New accounts that failed" field.

3. Click the filter icon next to "New accounts that failed" to see only the log entries related to the errors.

   4. Select the Import log tab to view the specific error messages.

4. Read the error message to understand the cause.

   • Note: In the example below, the error message indicates a date value is outside the acceptable range (e.g., before 1/1/1753 or after 12/31/9999). This is often caused by a typo in the source HR system.

   6. Identify the affected user. The error message often includes a unique identifier, such as an employee number (ansattnummer), in parentheses. Note this number.

5. Download the original import file and search for the employee number to locate the full data record for the user. This will allow you to confirm the incorrect data.

   CODE

   XML

   CODE

   <company>
       <companyId>1</companyId>
       <companyName>...</companyName>
       <organizationNumber>...</organizationNumber>
   </company>
   <employeeId>9999</employeeId>
   <employmentPercentage>0.0</employmentPercentage>
   <lastChangedDate>2023-04-13T12:35:39</lastChangedDate>
   <lastDayOfEmployment>0203-05-01</lastDayOfEmployment>

6. Contact the HR department (or the administrator of the source system) with the employee number and the incorrect data. They must correct the information in the source system before the next import can succeed.