Updating User Data in eADM and eFeide

This article explains the correct procedure for changing user information, such as a name, phone number, email address, or username.

In Identum's systems, user data is primarily managed from a central, authoritative master data source to ensure data quality and security. For most users, this means you cannot change your profile information directly within the eADM or eFeide interfaces.

However, a specific exception exists for eADM Administrators, who can override data received from the source system.

How Data is Managed

Our platforms follow the principle of a Single Source of Truth (SSOT). This means that for any piece of user data, there is one primary system that is responsible for its accuracy. eADM and eFeide synchronize data from these primary systems.

• For eADM, the source system is your organization's Human Resources Management (HRM) system.

• For eFeide, the source system is your school's Student Information System (SIS).

This design ensures that your information is consistent across all integrated platforms and prevents data conflicts.

Note: While SSOT is the guiding principle, eADM allows designated administrators to manually override user attributes received from the HR system. This change is made directly in eADM and is permanent until the override is revoked.

Changing Your Personal Information

Personal details must be updated in the source system. Once the change is made there, it will automatically synchronize with your eADM or eFeide account.

To change the following information, contact the responsible department:

• Full Name

• Address

• Personal Phone Number

• Private Email Address

• Manager or Department (for eADM)

• School or Class (for eFeide)

Changing Your Account and Identity Information

Certain data points are critical identity identifiers that are fundamental to how you log in and access services. These changes require intervention from your organization's IT department because they can affect your access to multiple systems.

To change the following information, contact your IT department:

• Username (also known as samAccountName)

• User Principal Name (UPN)

• Primary Work or School Email Address

Warning: Attempting to change these identifiers without proper procedure can result in a loss of access to digital services, files, and third-party applications. Always go through your IT department.

Summary of Procedures

Procedure for eADM Administrators - Overriding source system data

This procedure is exclusive to eADM and can only be performed by authorized administrators.

eADM administrators have the ability to override any user attribute that is received from the HR source system. When an administrator manually changes a user's data in eADM, that change is permanent and will not be overwritten by subsequent synchronizations from the HR system. The override remains in effect until an administrator manually revokes it.

Warning: Overriding data from the source system (HRM) should be done with caution. It creates a deliberate difference between the two systems. Ensure you have a clear internal policy for when and why data should be overridden and how these changes are tracked.