How to Change the Sender Email Address for Notifications

Overview

To improve trust and recognition, you can change the default sender address for system notifications from noreply@identum.no to an email address from your own domain. This ensures that employees receive notifications from a familiar source, reducing potential confusion.

This process requires you to add DNS records to your domain to authorize Identum's email provider (SendGrid) to send emails on your behalf.

Configuration

Follow these steps to configure a custom sender address.

Step 1: Contact Identum Support

Send an email to support@identum.no. In the email, specify the email address (or addresses) you wish to use as the sender. Indicate if the new address should be the default for all future message templates.

Step 2: Add DNS Records

You will receive an email from our provider, SendGrid, containing instructions and several CNAME records. Add all of these records to your domain's DNS configuration. Once the DNS records have been added, click the verification link in the SendGrid email to confirm.

Step 3: Notify Identum Support

Inform Identum Support via email once the DNS changes are complete. An Identum technician must perform a final verification step in the SendGrid portal to approve the domain.

Step 4: Whitelist Sending IP

To improve deliverability and prevent emails from being marked as spam, add the following dedicated IP address to your spam filter's allow list (whitelist): 159.183.217.205. This IP address is used exclusively by Identum for sending emails.

Step 5: Update Existing Templates

After the new sender address is approved, you must manually update the "From" address in any existing message templates you wish to change.

Once these steps are complete, your new sender address will be active.